Refund Policy

Refund eligibility depends on booking status, services already performed, third-party charges, and the reason for cancellation or failure.

Duplicate payments and confirmed provider errors are reviewed against transaction and shipment records.

Requests must include the tracking number, payment reference, reason, and supporting evidence. Approved refunds return through the original payment method where possible.

Review and settlement timing depends on the payment provider and banking network. Adkams will communicate the decision and available escalation path.